I use Shaw Cable’s services for TV and Internet.
They still have some other service I do not use, say telephone.
Let us go through the full bundle of three.
TV Basic Cable $33.95
35 Channels, including The Knowledge Network, A-Channel, CITY TV Vancouver, KIRO – CBS Seattle, KING – NBC Seattle, TSC, W Network West, KOMO – ABC Seattle, KCTS – PBS Seattle, KCPQ – FOX Seattle, MTV, CBC Newsworld
High Speed Internet $33.00
Up to 7.5 Mbps download speed
Up to 512 Kbps upload speed
60 GB/month data transfer
10 Personal email accounts
Up to two IP addresses
8 features
Shaw Secure
Shaw Webmail
Shaw Spam Filter
Shaw Photo Share
Shaw Video Mail
Shaw Music
Shaw Messenger
Shaw Webspace
Digital Phone Lite $29.95
Local Phone Service, Six calling features including Call Forward, Call Display, 3-way Calling, Anonymous Call Blocking, Selective Call Blocking and Call Return, Enhanced 911
$96.90
I changed from Shaw digital to the Entertainment 1 package with Personal TV and High Speed Internet plus up to 14 HD channels, for a total of $95.09/Month. I was told that it would take a week to have a serviceman come and change the filter in the cable box on the street. On the 6th of May around 7:30 pm our cable box was setup and we were set to go. To our horror, we find that the digital channels we had prior to this change are now blocked! I’ve lost Channels 29, 59, 60, 61, 62, 65, 67, 68 & 118. I gained access to six more channels for the sum total of $5.00 over my normal monthly charge, but in essence I’ve lost 3 channels and get to pay $5.00 a month for that loss. There was no mention of losing what we already had when I attended Shaw’s office. It was by design and this “Personalize Now” is a giant rip off!!!
I have the same thing with Telus with 8 calls, two days of missing work ending up with no technician show ups and another week’s waiting just for switching my phone… they all bad!
I have had the absolute worst experience with Shaw over the past two weeks! It all started when I called them as TELUS had a much better bundle package avaiilable. Shaw happily reduced their pricing to keep me with them and gave me a new and apparantly “great” HDPVR. Since then, I have called them ten times, spent over nine hours on hold, have missed half a day of work for a technician who never showed and have had a manager promise to call me back with no call!!
I hope Shaw doesn’t give you the big F-U like they gave me!
If you’re tried of getting dumped on, go to Telus!